Collections,
staged and
hands-off.
Set your days, fees, and notices once, and let every past-due account move through the same five stages — Late, Locked Out, Pre-Lien, Lien, Auction — exactly as your state's lien laws require. No spreadsheets, no missed steps, no uncomfortable phone calls.
Delinquency is where revenue leaks and risk creeps in.
Handled by hand, collections is inconsistent and easy to fall behind on — a fee skipped here, a notice late there, and suddenly an account is out of compliance. Smart Storage runs the same staged process on every past-due renter, applies the right fee, sends the right notice, and locks the gate on schedule — so nothing slips, and every step is on the record.
Consistent every time
The same fees and notices apply to every renter on the same schedule — no favorites, no forgotten steps, no judgment calls at the desk.
Built around your rules
You set the days-past-due, the fees, and the notice text for each stage to match your state's lien laws and your own policy.
On the record
Every fee, notice, and lockout is logged against the account, so if a balance ever goes to auction you have a clear, dated trail.
From first late day to auction —
without you driving it.
Each stage triggers on days past due, applies its own fee, fires the notices you've written, and takes the right gate action. The days and amounts below are an example — you set every threshold.
Late
First late fee applied automatically. A friendly reminder goes out by email and SMS.
Locked Out
Gate access is revoked across your controllers, with a lockout notice to the renter.
Pre-Lien
A pre-lien notice goes out on your template, putting the renter on formal warning.
Lien
The lien stage records the lien and sends the required notice, with fees per your policy.
Auction
Auction is scheduled by date or days-after-lockout, with weekly reminders until it's resolved.
A payment at any stage clears the balance, restores gate access, and stops the workflow — automatically. You configure the timeline; we keep it on track.
Fine control over every stage.
Per-stage fees, your way
Charge a fixed amount, a percentage, or a share of the billing cycle at each stage — with minimum and maximum rent conditions, and tax applied where it's owed.
Notices on your templates
Each stage fires the email and SMS you've written, with merge fields for the renter, unit, and balance — so the wording matches your state's requirements.
Gate lockout, built in
The lockout stage syncs to your gate and revokes access automatically — and a payment restores it the same way, with no separate gate app to touch.
Auction scheduling
Schedule by a set number of days after lockout or a specific date, with weekly reminders for every locked-out unit until it's cleared.
Overrides & exemptions
Flag a renter late-fee exempt, pause auto-lockout for an account, or step in on a case-by-case basis when a situation calls for judgment.
Full delinquency view
Filter renters by Past Due, Late, Locked Out, or Auction at any time, and see exactly which stage every account is in across your locations.
It works because billing and the gate are the same system.
A payment posts in billing and instantly clears the workflow and reopens the gate. A missed one moves the account to the next stage. Nothing is re-keyed between tools — which is the only reason collections can truly run on its own.
Collections & lien FAQ
Five: Late, Locked Out, Pre-Lien, Lien, and Auction. Each triggers on days past due, applies its own fee, sends your notices, and takes the right gate action — and you set every threshold to match your state's lien laws.
Yes. The Locked Out stage syncs to your gate and revokes access automatically, and a payment restores it the same way — with no separate gate app to touch.
Yes. You configure the days-past-due, fees, and notice text for each stage, so the schedule and wording match your state's requirements and your own policy.
A payment at any stage clears the balance, restores gate access, and stops the workflow automatically. Every fee, notice, and lockout stays logged on the account for your records.
Put collections on autopilot.
Tell us your state and your current process, and we'll map your stages, fees, and notices onto the workflow on your own facility.