Features Communications Email & SMS · one platform, two channels

Reach one renter,
or all of them.

Send mass email and SMS to any filtered segment, fire automatic notifications the moment something happens, and keep every message — sent and received — in one history. Built in, not bolted on.

Compose · Mass message Queued
To Segment: Past Due · 142 Email SMS
Hi {{first_name}}, a friendly reminder that your balance of {{balance_due}} for unit {{unit_number}} is past due. Pay online anytime at {{portal_link}}.
Merge tags first_name balance_due due_date +27 more
Sending to opted-in renters118 / 142
Consent-aware
20+
prebuilt notification templates
30+
dynamic merge tags
2
channels — email & SMS
100%
consent-respected sends
Why it matters

The message that gets paid is the one that actually arrives.

Renters miss email; they read text. When messaging lives in a separate tool, the reminder goes out late, the merge field is wrong, and the opt-out gets ignored. Here it reads straight from the same billing and tenant data — so the right renter gets the right message on the channel they actually open, every time.

Bulk or one-to-one

Two channels, one send.

Mass email

Templates · merge tags · queued

Email any filtered segment — Active, Past Due, Auto-Pay, by location — from a saved template, with merge tags filled per renter and the whole batch queued for reliable delivery.

Welcome & onboardingOpened 64%
Rent reminderOpened 71%

Mass SMS

Twilio · opt-in counts · test-send

Text opted-in renters in bulk through Twilio. See live opt-in counts before you send, fire a test to yourself, and attach an image on one-to-one messages.

Gate code for unit B-114 is 4827. Welcome to Highland Storage!
Got it, thank you!
Reminder: your $128 balance is due Friday. Pay: hsg.rent/pay
delivering…
Automatic notifications

It sends itself,
the moment it should.

20+ prebuilt templates fire on the events that already happen in your facility — a payment clears, an invoice goes overdue, a renter moves out. Build unlimited custom templates with their own triggers and schedules, and send each one by email, SMS, or both.

Dual-channel Trigger & schedule
System notification templates
20+ built in
Payment receipt
Rent reminder
Overdue notice
Lockout alert
Move-out receipt
Agreement link
Review request
+ unlimited custom
Compliant by default

Consent the platform
actually honors.

SMS opt-in and opt-out are tracked per customer and respected by every send automatically — no manual scrubbing of a list before a blast. Each customer's full notification history shows exactly what went out, when, and on which channel.

Per-renter
opt-in / opt-out tracking
Full
email & SMS history per account
Notification history · J. Alvarez
SMS opted-in
Payment receipt
Email · delivered · 2m ago
Rent reminder
SMS · delivered · yesterday
Move-in welcome
Email + SMS · delivered · Mar 4
Questions, answered

Email & SMS FAQ

Yes. Mass SMS sends to any opted-in segment through Twilio, with a test-send and live opt-in counts before you send. Individual SMS supports image attachments too.

Yes. 20+ prebuilt notification templates cover receipts, reminders, overdue notices, move-out, lockout, and more — and you can build unlimited custom templates with their own triggers and scheduling.

Yes. Every notification can fire email and/or SMS independently, so you choose the right channel — or both — per message.

Consent is tracked per customer with opt-in and opt-out status, and it is respected automatically by every message the platform sends.

Stop juggling a separate texting app.

See how mass email, SMS, and automatic notifications run from the same screen as your billing and tenants — consent handled for you.